Return/Refund Policy

Thank you for choosing our company. We value your satisfaction and strive to provide you with the best possible experience. Our refund policy is designed to address any concerns you may have regarding your purchase.


Refund Eligibility: While we aim for accurate and timely deliveries, we understand that mistakes can happen. If you receive incorrect items, we are more than happy to assist you with a refund. To be eligible for a refund, please report any discrepancies within 12 hours of receiving the package. We want to ensure that you are completely satisfied with your order.


Items Not Eligible for Return: We prioritize the health and safety of our customers. Therefore, we are unable to accept returns on items due to sanitary reasons. We apologize for any inconvenience caused by this policy, but it enables us to maintain the highest standards of quality and hygiene.


Lost, Stolen, or Damaged Packages: We understand that issues can arise during transit, and we want to assure you that we are here to help. While we are not responsible for any lost, stolen, or damaged packages, we encourage you to reach out to USPS or UPS, our trusted shipping carrier, for prompt assistance. They have the necessary expertise to address any concerns and can guide you through the claims process if required. We encourage you to checkout with Route package insurance just in case.


Please note that our refund policy is subject to change, and we advise you to review it periodically for any updates.


We genuinely appreciate your understanding and support. Should you have any questions or concerns regarding our refund policy, our customer service team is available to assist you. We are committed to your satisfaction and look forward to providing you with exceptional products and services.


Thank you for choosing Kyem Kollections.